Ticket Statuses

Every ticket has one of four statuses:

Status Meaning
Open The ticket has been created and is ready for work
In Progress Someone is actively working on this ticket
Done The work is complete
Closed The ticket is resolved and archived

Changing Status

You can change a ticket's status in several ways:

  • Web UI — use the status dropdown on the ticket detail page
  • AI agent — agents can update status via the ticket_update MCP tool
  • Automatic transitions — opening a workspace for a ticket may automatically move it to "In Progress"

Status in the UI

Ticket status is visible in both the list view and the detail view. The list view shows a color-coded status indicator next to each ticket title, making it easy to scan the state of your project at a glance.

You can filter the ticket list by status to focus on specific states — for example, showing only open tickets or only tickets in progress.